Door-to-Door Ltd. Privacy Policy

This privacy policy sets out how Door-to-Door Holidays Ltd. uses and protects any information that you provide to us when you use our website, and interact with us online.

Door-to-Door Holidays Ltd. has a commitment to ensuring that your privacy is protected should you provide certain information that can identify when our services, then you can be assured that it will only be used in accordance with our company privacy policy.


What we do with the Information you give us in our contact forms

Information that you send to us through our online contact forms/email are treated with in accordance with our company privacy policy. The use of this information is to process and respond to enquiries and requests. We do not share this information with third parties without your permission.


Door-to-Door Holidays Ltd. are committed to ensuring that we store your information in a secure manner compliant with Data Protection and GDPR Compliance. Our procedures are in place to prevent unauthorised access or disclosure. Door-to-Door Holidays Ltd. have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What we collect

Door-to-Door Holidays Ltd. may collect the following information:

  • Your Details: Name/s of passenger/s travelling on holiday, email address, personal address, telephone/mobile number number, date of birth, holiday and travel preferences, payment details, meal/ dietary requirements, necessary required information about your health to the extent that it’s relevant to your fitness to fly, accessibility requirements, your holiday itinerary or to provide you with special assistance/care. We only request information that will enable us to deliver our services.
  • Identification (ID): If this is required by the destination or supplier/airline - your passport or ID Card (Drivers License or similar) including passport/document number/s, the country in which your passport/document was issued, start and or expiry date of document. We will only request this information for the delivery of our services.
  • Demographic information: Location details such as postcode, preferences and interests.
  • Interactions: Conversations with us, including when you make enquiries, comments, complaints or submit feedback to us (both verbal and online communications are subject to this policy, but we will only keep information that is relevant for the delivery of our services)

What we do with the information we gather:

The information we gather and store is only for the delivery of our services and to ensure the safety and happiness of our clients. Your information will be used for the following purposes -

  • Internal record keeping and audit purposes
  • Improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
  • We may be required to share personal data with 3rd parties relevant to your booking: such as Hotels & Accommodation, Airlines  etc. We will not share your personal information for marketing purposes with any 3rd Parties.
  • You can choose your contact preferences and can Opt in Or Out of our Marketing Communications at any time by sending us an email through the contacts on our Contact Us page. We will never hold unnecessary information and allow you to make easy changes and request with how we manage your data.  

Cookie Policy

We use cookies to help identify how our website is being used, and which pages are being frequented.

This helps us analysing website traffic and ensure we can refine our website and improve our customers’ interactions and ease of use online.

Our use of cookies is to allow us over time to make improvements to our website. A cookie, in no way, gives us access to your computer or your information, other than what you choose to share with us.

Our Friends

Our website may contain links to other websites we feel may be relevant to you. Please note that once you have use these links to visit another website, we do not have any control over any other website. We cannot be held responsible for the privacy and protection of any information which you provide whilst visiting such sites as our Privacy Policy, has no bearing on theirs. You should always review the Privacy Policy of the website you are on and cannot assume that ours will cover theirs regardless of the journey.

Controlling Your Personal Information

At any time, you may request details of personal information which we hold about you. Such requests need to be made formally in writing and must be sent using the contact details on the Contact Us page of our website.

Should you feel any information may be inaccurate or incorrect, please promptly write us, and we will correct this at the earliest possible convenience.

Marketing Preferences

You can make changes to how we are contacting you at any time through using the contacts on the Contact Us page of our website. For ease of identification, please use a title of CHANGE OF MARKETING PREFERENCES in the subject line. We will always contact you in the manner that is most suitable for you, in which you have requested.